2021 - Contingency PlanS

& NEW Refund Policy

Thank you for taking the time to read through the below important information. If you have any questions about the information below, please do not hesitate to get in contact us!

*this page was last updated on July 15, 2021

Sing Like A STAR’s Contingency Plans for In-Person Lessons

We do not anticipate any further restrictions which would affect the lessons we offer in 2021. However, we have planned ahead just in case to make sure there will be several options for our families to choose from if provincial restrictions were to change in future.

Click on the name of a class below to see the contingency plans specific to that class:
OR, click HERE to read about our revised 2021 refund policy.

Contingency Planning for Group Singing

Should new restrictions come into place that require us to temporarily pause having our Group Singing lessons take place in-person, we could pause our lessons for a few weeks if the restrictions seemed likely to last for a short period of time. Or, we could continue our lessons online during those weeks. Decisions like this would be based on many factors and we would need to re-evaluate what makes sense at that time. One major factor to consider would be the timing of any new restrictions - for example, we try very hard to have our Group Singing lessons wrapped up before spring sports begin, to try and help families avoid scheduling conflicts.

Summary of the options we would offer our Group Singing lessons families to choose from (in the unlikely event of further restrictions):

  • Joining us on Zoom, for a NEW & IMPROVED experience of our online Group Singing lessons

  • 1-on-1 lessons with one of our Junior Coaches – for a very small additional cost. Families will have the choice of attending online or in-person (depending on provincial restrictions at that time). Junior Coaches are a new addition this year - grade 11, 12 or university aged students who have strong music training and can provide quality instruction for our singers.

  • 1-on-1 lessons with one of our Advanced Coaches – at a reduced rate. Families will have the choice of attending online or in-person (depending on provincial restrictions at that time). Advanced Coaches typically work with students who are in grade 7 or older. However, with all of the changes Covid brought, this is another change we have made. If you would prefer to pay a small additional fee for your child to work with one of our advanced coaches, that would be an option, regardless of what grade your child is in.

 

If restrictions were to change, we hope all of our families would choose one of the above options (and would strongly encourage families to at least give one of these options a try). However, in this scenario, if a student no longer wanted to be involved, we certainly wouldn’t want to force them to participate or leave any parent in a position of feeling like they didn’t have options. So...

Three additional options for our Group Singing Lessons families would be:

  • Families could request a credit to participate in a future class (the amount of this credit MIGHT be pro-rated, depending how many weeks were left in the season at that time).

  • Families could request a partial refund (the amount of this refund WOULD be pro-rated, based on how many lessons were left in the season)

  • Families could choose to discontinue participating until restrictions were lifted and would receive a credit or partial refund for the weeks missed

We hope that knowing Sing Like A STAR’s Contingency Plans in advance will provide parents with the comfort of knowing what their options would be if provincial restrictions were to change.

Contingency Planning for STARs in Training

Should new restrictions come into place that require us to temporarily pause having our STARs in Training lessons take place in-person, we could pause our lessons for a few weeks if the restrictions seemed likely to last for a short period of time. Or, we could continue our lessons online during those weeks. Decisions like this would be based on many factors so we would need to re-evaluate what makes sense at that time. One major factor to consider would be the timing of any new restrictions - for example, we try very hard to have all group lessons wrapped up before spring sports begin, to try and help families avoid scheduling conflicts.

When we had to stop running our STARs in Training lessons in-person in March of 2020, our coach Carlie went above and beyond to create a positive experience for our youngest students, meeting with them on Zoom each week. She impressed all of us with her ability to keep these little ones engaged. She even created a Dropbox folder with additional resources for parents to keep their kids busy throughout the week.

If restrictions were to change, we sure hope our STARs in Training families would give this online version a try - either temporarily or for the remainder of the season. However, if a student no longer wanted to be involved, we certainly wouldn’t want to force them to participate or leave any parent in a position of feeling like they didn’t have options. So...

Three additional options for our STARs in Training families would be:

  • Families could request a credit to participate in a future class (the amount of this credit MIGHT be pro-rated, depending how many weeks were left in the season at that time).

  • Families could request a partial refund (the amount of this refund WOULD be pro-rated, based on how many lessons were left in the season)

  • Families could choose to discontinue participating until restrictions were lifted and would receive a credit or partial refund for the weeks missed

We hope that knowing Sing Like A STAR’s Contingency Plans in advance will provide parents with the comfort of knowing what their options would be if provincial restrictions were to change.

Contingency Planning for 1-on-1 Lessons

We feel it is very unlikely that any new restrictions would prevent us from running our 1-on-1 lessons in-person.

HOWEVER, in the the spirit of over-planning, should new restrictions come into place that require us to temporarily pause having our 1-on-1 lessons take place in-person, we are prepared in advance to continue our lessons online during that time.

The big improvement to online lessons these days, is that we (the coaches) are now far more familiar with how to use Zoom and run even better quality lessons online - compared to when we were all sorta thrown into it back in March 2020. We truly believe we can offer our students great 1-on-1 lessons online if needed and would definitely want to encourage our students to continue their lessons so that they don't lose their interest and/or motivation for doing such a positive activity.

SO, if we were to find ourselves in this scenario, we truly hope our 1-on-1 families would at least try a couple lessons in the online format.  However, if a student no longer wanted to be involved, we certainly wouldn’t want to force them to participate or leave any parent in a position of feeling like they didn’t have options. So...

For this reason, two additional options for our 1-on-1 families would be:

  • Families could choose to pause their lessons until we are able to offer our lessons in-person again

  • Families could request a refund for their remaining lessons

We hope that knowing Sing Like A STAR’s Contingency Plans in advance will provide parents with the comfort of knowing what their options would be if provincial restrictions were to change.

Contingency Planning for our Intro to Piano, Beginner Ukulele and Beginner Guitar courses

We feel it is very unlikely that any new restrictions would prevent us from running our small group classes. HOWEVER, in the the spirit of over-planning, should new restrictions come into place that require us to temporarily stop running this class in-person, in a group setting, we still have lots of options.

Summary of the options we would offer our families to choose from (in the unlikely event of further restrictions):

 

  • continuing online in a group setting on Zoom

  • switching to 1-on-1 lessons with one of our coaches – online or in-person (depending on provincial restrictions at that time)

  • OR - if all families agreed, we could pause the class and resume once restrictions were lifted

If restrictions were to change, we hope all of our families would choose one of the above options (and would strongly encourage families to at least give one of these options a try). However, in this scenario, if a student no longer wanted to be involved, we certainly wouldn’t want to force them to participate or leave any parent in a position of feeling like they didn’t have options. So...

For this reason, two additional options for our Intro to Piano families would be:
  • Families could request a credit to participate in a future class (the amount of this credit MIGHT be pro-rated, depending how many weeks were left in the season at that time).

  • Families could request a partial refund (the amount of this refund WOULD be pro-rated, based on how many lessons were left in the season)

We hope that knowing Sing Like A STAR’s Contingency Plans in advance will provide parents with the comfort of knowing what their options would be if provincial restrictions were to change.

Sing Like A STAR’s REVISED 2021 Refund Policy for In-Person Lessons

In all “regular circumstances," Sing Like A STAR requires four weeks written notice to withdraw a student from lessons. If notice is received on a lesson day, that week will not be included in the four-week notice period.

HOWEVER, this last year has been nothing close to “regular” for any of us (and likely the months ahead too). For this reason, we have adapted our refund policy to include the following:

 

If provincial restrictions change and we are unable to continue offering our lessons in person OR should a child need to stop participating in our lessons for COVID-19 related reasons, we will have many different options available (as described in our contingency plan above) for families to choose from. If none of these options are of interest to a particular family, we will provide a partial refund to that family, based on the number of classes remaining in the season at that time.

This revised refund policy will be in effect until December 31, 2021 and will likely continue on into 2022.

If you have any questions about the information below, please don't hesitate to contact us. We feel strongly about keeping our students and staff safe and encourage transparent conversation with parents on this, and all subjects.

*This document was last updated on July 15, 2021.