Question 1

Missed Lessons Policy

Accepted Answer

Sing Like A STAR is not able to provide a refund or "make up" lesson for any lesson that a student is unable to attend, for any reason. If our coach is ill or unavailable, a substitute teacher may fill in, the lesson may be rescheduled or the price of that lesson will be refunded. We appreciate your understanding that enforcing this strict cancellation policy is the only way we are able to budget, pay our coaches, pay for our venue and continue to offer music lessons.

Question 2

Refund Policy

Accepted Answer

Sing Like A STAR requires four weeks written notice to withdraw a student from lessons. This applies to both our group and private lessons. If notice is received on a lesson day, that week will not be included in the four week notice period. We appreciate your understanding that enforcing this strict cancellation policy is the only way we are able to budget, pay our coaches, pay for our venue and continue to offer music lessons.

Question 3

Payment Policy

Accepted Answer

By providing us with your credit card information, you are giving us permission to process payments on your card. All credit card information will be kept confidential and will only be made available to Sing Like A STAR administration when required for payment processing. Please note: families do not have to use Credit Card to pay for their lesson fees. We usually offer the option for payment through eTransfer as well. However, if an eTransfer is not sent by the date agreed upon, Sing Like A STAR reserves the right to charge the amount owing to the credit card on file.

Question 4

Photo/Video Permission

Accepted Answer

I understand that Sing Like A STAR Studios may use a photo or video taken of my child (or myself, if this is an adult student) during lessons and/or at the concert for promotional purposes, and give them permission to do so, provided that my name/my child's full name is not printed or displayed anywhere online.

Question 5

Release of Liability

Accepted Answer

I give permission for my child (or myself, if this is an adult student) to attend lessons offered by Sing Like A STAR Studios. I release the Sing Like A STAR staff and owners for any liability in the event of an accident or illness during my time/my child's time in class. I also release them to take appropriate action should I/my child need emergency medical treatment as a result of an accident or unexpected illness.

Missed Lessons Policy

Refund Policy

Payment Policy

Photo/Video Permission

Release of Liability

SIng LIke A STAR PolicieS

*updated on August 3, 2026

Questions?